Flights and transfers

The cost of your holiday is based on departures with no additional flight costs, with some exceptions (see notes below). These departures are shown as €0 or “NIL” supplement in the flight tables. If you choose to fly from a different airport, or on certain days, you may have to pay a ‘flight supplement’ as shown in "Flight Information". Please note: Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times.

Approximate timings: In order to keep prices low and still offer you as many UK departure airports as possible, we often need to combine transfers to and from the resorts for passengers from several arriving and departing flights. This means you may incur additional waiting time on arrival at the airport and on your return, though we will do our best to keep waiting times to a minimum. Transfer times listed on resort pages, which apply to the actual journey time after leaving the airport/station, are approximate and can vary due to poor weather, traffic conditions or transfer routes. Please note: Some transfers to your resort may not be accompanied by a rep and may include transferring onto a smaller vehicle to take you into the resort and your accommodation. If you have an early morning departure, your accomodation may not be able to provide a full breakfast and guests may be provided with a packed breakfast. Due to customer demand we are offering express direct transfers on certain routes and trains in Switzerland (this is why these flights carry a larger supplement).

Border controls: Transfers which involve crossing national borders may be subject to delays as a result of immigration control and customs. Therefore, approximate timings as advertised may sometimes be longer than anticipated.

(i) In the event of a flight delay over 2 hours, we will endeavour in conjunction with the charter airline, to provide light refreshments and, over 5 hours, a main meal, though this will depend on local circumstances. In the event of extended delays, we will try to make arrangements for overnight accommodation for you, though this is not guaranteed, and again depends on local circumstances. You may be able to reclaim the costs against your travel insurance, please check your policy. Please note we may not always be aware of delays on some scheduled or internal flights in which cases welfare arrangements will be made by the airlines.

(ii) Airlines do not offer compensation for inconvenience or loss of holiday time caused by flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.

Important - Border Controls: Airlines are now required to provide passenger details to government authorities in advance of travel for the purpose of border control. This includes information contained within your passport.If you are travelling on a charter flight you must provide this data between 6 months and 5 days prior to your departure. Customers travelling within 4 days of booking will be unable to use the online facility, so will therefore be required to provide the necessary information upon check-in at the airport.

If you are travelling on a scheduled carrier please contact your airline directly to supply this information.

Failure to provide this information may result in you being unable to travel.

"In accordance with EU regulation 2111/2005 please note that there is a 'community list' which contains details of air carriers that are subject to an operating ban within the EU community. This list can be seen at www.dft.gov.uk."

We have listed below the code and full name of the carriers to be used or likely to be used in our Crystal Summer programme.

BA

British Airways

LX

Swiss International

BD

BMI

MON

Monarch

BE

FlyBe

OU

Croatia Airlines

EZY

Easy Jet

SK

Scandinavian Airlines

JP

Adria Airways

TOM

Thomson Airways

LS

Jet2

WW

BMI Baby