Health matters

Customers are reminded that they should check with their own doctor for advice on medical requirements of the host countries.

From 1st September 2005, the E111 travel health insurance document was replaced by the new European Health Insurance Card (EHIC). The old style E111 ceased to be valid from 1st January 2006.

However, as this only provides limited cover, we require all our customers to have adequate holiday insurance cover. Therefore, please ensure that you have arranged sufficient alternative insurance. For treatment in any country you will need to produce your passport.

High altitude: For customers going to high altitude resorts, it is suggested that, if relevant, you contact your doctor as some customers encounter difficulties due to the high altitude of the resort. Please bear in mind that when walking at altitude you should allow time to acclimatise physically, drink plenty of water, reduce alcohol intake and ensure that appropriate warm clothing is taken. Your doctor and suitable publications will provide further information in this regard.

Special needs, disabled and elderly customers: We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties featured in this brochure may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable.

A comprehensive form is available specifically for this purpose, which you should request when making your booking. Similarly, if you have a medical condition which necessitates special seating requirements on the aircraft or wheelchair assistance at the airport we must have written confirmation from your doctor prior to booking.

Failure to advise us of any such requirements prior to booking may result in the chosen holiday being unsuitable and may cause inconvenience and distress to all customers on that holiday. In that case we reserve the right to terminate your holiday arrangements with us, for which we would not be liable to make alternative arrangements or to make refunds or pay compensation.

The Department of Foreign Affairs: The Department of foreign affairs may have issued information about your holiday distination. You are advised to check there website for the most up todate information at www.dfa.ie.