Visas and passports

It is a customer's responsibility to be in possession of a full 10 year valid passport and any necessary visas. Ordinarily holiday companies and the Irish Passport Office suggest that passports should be valid for at least 6 months after you return. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit.

From October 5, 1998, under 16 year olds who are not already included on their parent's passport are required to have their own individual passport.

We recommend that customers contact the Embassy of the destination country for any visa requirements prior to travel. Non-EU and EEA passport holders should note that transfers for flights arriving into Geneva leave from the Swiss side of the airport and it will be necessary, therefore, for you to obtain the relevant visas. Failure to do so will necessitate having to pay for your own transfer.

For full details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the foreign office website at www.fco.gov.uk/travel and the passport office website at www.passport.gov.uk for passport information.

Validity: If you're a Irish citizen, you need a full, 10-year Irish passport for all holidays featured. Ordinarily holiday companies and the Irish Passport Office suggest that passports should be valid for at least 6 months after you return. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit.

New passports

Be sure to leave enough time for new applications as there can be delays at peak periods. If you are aged 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 8 weeks before your holiday. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit.

Names and name changes

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurances may be invalid. If someone in your party changes name after the booking is made, you must tell us immediately so we can issue the ticket in the new name. If you've already received the ticket, simply return it and we'll reissue one in the correct name. (An amendment fee may be applicable).

Minors

There may be specific entry requirements applicable to minors (children under 18) relevant to the country you are visiting. In certain circumstances this may incur additional expenses and require separate/additional legal documentation such as an affidavit, executed by anotary public, where for example the minor is not accompanied by both parents. As these entry requirements vary for different countries you should always check with the relevant Consulate/Embassy of the country you are intending to travel to prior to booking. Failure to do so may result in you being refused entry/carriage.

Special rules by destination or airline:

Some countries and charter airlines have special rules about passports and visas. As visa requirements maychange at any time, it is important to double check with the relevant Consulate/Embassy of the country you are intending to travel to prior to booking your holiday and again within six weeks of departure. Failure to doso may result in you being refused entry/carriage.

Egyptian nationals, with official residence in the UK, can travel on Inclusive Package Tour arrangements only. Indian and Turkish passport holders can travel on Inclusive Package Tour arrangements only. Please check with Crystal or your Embassy/Consulate before you book your holiday. Failure to do so may result in you being refused entry/carriage.

Geneva

Non-EU and EEA passport holders should note that transfers for flights arriving into Geneva leave from the Swiss side of the airport and it will be necessary, therefore, for you to obtain the relevant visas. Failure to do so will necessitate having to pay for your own transfer.